Fortegia integrations

Available

Shopify integration

Connect your Shopify catalog to Fortegia and help shoppers find products through chat and recommendation frames embedded in your store theme.

Catalog access is read-only through read_products. The app does not modify products, orders, customers, or inventory. It writes its own app-data configuration metafields.

Talk to us about the Shopify app Read the Privacy Policy

Product catalog

Fortegia reads products and variants through the read_products scope to support product search, chat answers, and recommendations.

Chat bubble

The merchant enables the Chat bubble app embed in the Shopify theme editor. Shoppers can then ask about products without leaving the store.

Recommendation frames

Recommendation frame blocks can be added to selected locations in a compatible theme to present relevant products.

Access scope

Exact scope of the Shopify app

The app's catalog access is read-only and uses the read_products scope. The app does not modify products, orders, customers, or inventory. It writes only its own app-data metafields needed to configure the integration.

Area	Direction	What the app does
Authorization	Shopify → Fortegia	Installation through Shopify starts OAuth. The merchant then connects the store to an existing Fortegia workspace.
Products and variants	Shopify → Fortegia	Reads catalog fields including titles, descriptions, handles, vendors, tags, collections, statuses, URLs, images, variants, SKUs, barcodes, prices, options, and availability information returned with product records.
Catalog updates	Shopify → Fortegia	Product change notifications trigger catalog reconciliation. Additional periodic reconciliation reduces the risk of a missed change.
App configuration	Fortegia → app data	The app writes its own app-data metafields associated with the installation. They store app configuration, not product, order, customer, or inventory data.
Chat bubble	Fortegia → storefront	The merchant manually enables the Chat bubble app embed in a compatible Online Store theme. The app does not activate it automatically.
Recommendation frames	Fortegia → storefront	The merchant adds a Recommendation frame app block in the theme editor and chooses where it is displayed.
Out of scope	Out of scope	The app does not read orders or customer records, handle payments, fulfillment, shipping, or tracking, write products, or manage inventory. Writes are limited to its own app-data configuration metafields.

Access can be revoked by uninstalling the app in Shopify admin. The Privacy Policy explains how data is deleted.

Setup

How to enable Fortegia in Shopify

You start installation in Shopify. After approving read_products access, the app securely connects the store to the selected Fortegia workspace.

The initial import creates a working catalog copy for product search, chat, and recommendations. Product changes are detected through webhooks and periodic catalog reconciliation.

Finally, you enable the Chat bubble app embed and, if needed, add Recommendation frame blocks to selected pages in the theme editor. These storefront elements require a compatible Shopify Online Store theme.

Read-only catalog access

Fortegia stores a working copy of catalog data needed for product search, shopping chat, and recommendation frames. Shopify remains the source of product data.

The app does not require order, customer, or fulfillment scopes and does not modify products or inventory. Availability information read with a product record is used to provide relevant answers and recommendations. Its only Shopify writes are its own app-data metafields for app configuration.

Use cases

How stores can use the app

Catalog assistant

A shopper describes what they need and the chat helps them find products in the store catalog.

View solution

On-page recommendations

A frame presents relevant products where the merchant places it in the theme editor.

View solution

Current catalog copy

Product webhooks and periodic reconciliation refresh the data used by chat and recommendations.

View solution

Merchant control

The merchant selects the workspace and chooses where to enable the chat bubble and theme blocks.

View solution

Features

Fortegia features for Shopify

Catalog import

Reads products and variants needed for search and recommendations.

View module

Product updates

Webhooks and periodic reconciliation keep the working catalog copy aligned with Shopify.

View module

Chat bubble

A conversation bubble enabled by the merchant as a theme app embed.

View module

Recommendation frame

An app block placed by the merchant in a selected location in a compatible theme.

View module

Questions

Shopify app FAQ

Catalog access uses read_products and is read-only. The app writes its own app-data metafields associated with the installation to store integration configuration.

No. The app does not require order or customer scopes and does not retrieve those records from the Shopify Admin API. Content a visitor voluntarily enters in chat is processed separately under the Privacy Policy.

No. The app does not modify products, orders, customer records, or inventory. Availability information returned with a product record may be used for more relevant answers and recommendations. Its only Shopify writes are its own app-data configuration metafields.

The initial import creates a working catalog copy. Product change notifications trigger reconciliation, and periodic reconciliation helps detect missed changes.

After installation, the merchant enables the Chat bubble app embed and adds Recommendation frame blocks in the editor of a compatible Shopify Online Store theme. The app does not activate them automatically.

Shopify access is revoked, automatic imports stop, and further deletion follows Shopify privacy webhooks and the Fortegia Privacy Policy.

Need help with access scope or setup? Contact us

Add catalog search, chat, and recommendations to Shopify

We can help you connect the right workspace, complete the initial catalog import, and identify the storefront elements the merchant enables in the theme editor.

Talk to us about the Shopify app View all integrations